The accessibility plan for Brewster Transportation has been prepared to meet the obligations under the Accessible Canada Act (ACA) and the Accessible Canada Regulations (ACR).
Brewster Transportation is committed to making our workplace, policies, programs, practices, and service as accessible as possible.
You can use the contact information listed below to ask us for a copy of our accessibility plan and our feedback process description in these alternate formats: print, large print, Braille, audio or an electronic format that is compatible with adaptive technology that is intended to assist persons with disabilities. We will provide the format you ask for as soon as possible. Braille and audio formats may take up to 45 days. Print, large print and electronic formats may take up to 15 days.
Contact us:
We identified the following barriers:
Barrier 1: Careers website does not mention that Brewster is an equal opportunity employer.
Barrier 2: We do not currently require all managers and People and Culture (HR) staff to take training on accessibility.
We will do the following to remove and prevent those barriers:
Barrier 1: Adding in the following to all job posting: “Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.
We places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!
We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at [email protected] or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.” – Completed
Barrier 2: Require all managers to complete accessibility training program as part of their onboarding.
We identified the following barriers:
Barrier 1: Offices are accessible, however require a full review to be completed accessible for facilities including washrooms and kitchens.
Barrier 2: Temporary accommodations are wheelchair accessible, however they may not be fully accessible.
We will do the following to remove and prevent those barriers:
Barrier 1: Complete a review of the locations with assistance from 3rd party to identify.
Barrier 2: If accessibility is required, a room on the main floor will be made available.
We identified the following barriers:
Barrier 1: Websites do not have audio descriptions or transcripts.
We will do the following to remove and prevent those barriers:
Barrier 1: Indication on the website to direct people to call if looking for accessibility options.
We identified the following barriers:
Barrier 1: We have an accessibility policy for clients that’s not heavily publicized or included on our website.
Barrier 2: Different accessibility policies are listed for different products, Brewster Express and Brewster Sightseeing.
We will do the following to remove and prevent those barriers:
Barrier 1: Update FAQs to explain wheelchair policies with a direct link to email/call us to book a wheelchair accessible coach and explain the process and capabilities more thoroughly.
Barrier 2: Internally audit the website for consistency across accessibility policies for all products. Review terms and conditions to ensure consistency.
We identified the following barriers:
Barrier 1: Our procurement forms (AFE’s, IP’s) do not currently have a section to address accessibility.
We will do the following to remove and prevent those barriers:
Barrier 1: AFE’s and IP’s to include a section on accessibility similar to our own internal Promise to Place section that needs to be considered when procuring goods or services. Implemented by May 2025.
We identified the following barriers:
Barrier 1: We don’t do enough training with frontline teams on supporting guests who require additional accessibility (especially ticket offices and check-in desks).
Barrier 2: Wheelchair accessible sightseeing tours and Airport Shuttles.
Barrier 3: Commentary onboard the tours is verbal.
Barrier 4: Stops on sightseeing tours are not always accessible.
Barrier 5: No animals allowed on board vehicles.
Barrier 6: Training for our motor coach drivers.
We will do the following to remove and prevent those barriers:
Barrier 1: Within the next year (2025) we will develop a training module for accessible training that all frontline team members can access.
Barrier 2: Not all Brewster vehicles are accessible to wheelchairs. We require 48 hours’ notice if the service is provided and will assign a wheelchair accessible vehicle to the assignment. If there is not one available due to maintenance or location of request, a wheelchair accessible coach will be organized for a 3rd party.
Barrier 3: Commentary is available upon request via a reference guide for passengers who are deaf.
Barrier 4: Although some stops along tours that are natural are not always accessible, our sightseeing tours can still offer the beautiful sights of the area from the comfort of the motor coach. The tours are designed to experience the sights as well as just general sightseeing.
Barrier 5: Service animals are allowed onboard the tours with proper documentation.
Barrier 6: All motor coach drivers are required to complete a 6 module Accessibility training program.
We identified the following barriers:
Barrier 1: When transportation is provided for company events an accessible vehicle is required.
We will do the following to remove and prevent those barriers:
Barrier 1: For staff events that require transportation, Brewster will operate one if its wheelchair accessible vehicles. – Complete
Brewster Transportation is fully committed to enhancing accessibility across all aspects of its operations. This plan outlines our ongoing efforts to identify and remove barriers that individuals with disabilities may face, ensuring that we meet the requirements set by the Accessible Canada Act and the Accessible Canada Regulations. Through consultations with individuals with disabilities and various stakeholders, we have developed practical solutions to address issues in employment, built environments, information and communication technologies, program and service delivery, and transportation.
We are taking significant steps to create an inclusive environment by improving our policies, facilities, and services, and providing necessary accommodation. Brewster Transportation will continue to monitor our progress and engage with the community to ensure we are meeting the diverse needs of all individuals. We welcome feedback from the public and encourage anyone with accessibility concerns or suggestions to contact us using the details provided. Together, we can build a more accessible future for everyone.
